Frequently Asked Questions
From here you can access our frequently asked questions.
Billing
ANSWEROur pricing is based on the number of submissions you receive each month. Please see our pricing page to find out exact prices.
Credit Cards
ANSWER
Not at this time. We may have plans to integrate the required encryption for storing credit card data in the future.
Forms
ANSWER
Yes. You are free to edit the design of your code, but you must leave the names, hidden fields, and captcha code in tact in order for your form to work properly.
ANSWER
FREE ACCOUNTS
Free Accounts are NOT PERMITTED to remove the link back to us.
PAID ACCOUNTS
Paying accounts are free to remove the link back to us. But, if you would like to include it, we would be very greatful.
General
ANSWERYes!
Through our advanced integration system you can use a Best Contact Form to integrate with one of your existing forms.
You will need some programming experience to set this up. Discover more about the process.
ANSWERMost contact form systems that website owners already have simply send an email of the filled out form. Ours does that, while giving you the added ability to:
- Archive every form submission
- Which keywords did the visitor use to arrive at your site
- Which search engine did they use
- Where is the visitor located
- Which keywords are actually converting to sales
- Search form submissions
- Export data to CSV
- SPAM protection
We feel that these features set us apart from a standard contact form.
Keyword Data
ANSWER
Make sure that you have your form's TRACKING CODE on every page of your website. This is the code that will log the keywords & referrers if any are submitted. Also, it is possible that your visitors are blocking this data by using a browser that does not submit referrer information.
ANSWER
The keyword data relies on the visitors web browser to pass the referring information. Many web browsers pass this information but it is NOT 100% reliable. This does not mean that if the browser does not pass the referrer, that you will see incorrect keywords, rather the keyword data will simply be blank.
If you are using PPC you can increase the accuracy of keyword data by passing in the additional variable bc_keys=Your Keywords Here.
Server Requirements
ANSWER
Nope. All the form processing is handled by OUR servers. So there is no complicated code to configure, and no database software requirements.
Spam Protection
ANSWER
A CAPTCHA stands for (Completely Automated Public Turing test to tell Computers and Humans Apart.
In our implementation, we show your website visitors a graphic that has some text in it ("home","good","food", etc.). A human can easily read this text and enter the letters, thus verifying they are a person.
However, computers have a very difficult time reading text in a graphic. Most SPAM on the Internet results from a computer program someone wrote to deliver large quantities of SPAM as fast as possible. These programs will have a hard time figuring out what CAPTCHA we showed them and will therefore not be validated.
ANSWERYes. If the default text color for the SPAM protection does not fit with the theme of your website, you can change the color by looking at your form code and finding the line that reads:
<img src="//www.bestcontactform.com/captcha.php?color=blue" alt="" align="absmiddle" >
- Notice the part that says ?color=blue
- Change the color after the = to the color of your choice.
So, if you would like to change the text to white make it say
?color=white
You can choose from these colors:
- color=white
- color=black
- color=red
- color=green
- color=blue
ANSWERYes.
Our default CAPTCHA just shows familar words, which is suitable for most small to medium sized websites. However, for very large websites where SPAM is a major issue, you can use our complex CAPTCHA by doing the following:
- Click the Advanced Tab for your form.
- Change the Captcha Type to the style you would like.
- Click Save
WordPress
ANSWERYes, if you use our plugin. WordPress seems to rewrite code when pasted into a posting. So, we have written a plugin to ease the integration with WordPress.
For more information and to download the plugin visit here.
|
