Frequently Asked Questions

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Contact us through our contact form.

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Our pricing is based on the number of submissions you receive each month. Please see our pricing page to find out exact prices.

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Not at this time. We may have plans to integrate the required encryption for storing credit card data in the future.

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Yes. You are free to edit the design of your code, but you must leave the names, hidden fields, and captcha code in tact in order for your form to work properly.

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FREE ACCOUNTS
Free Accounts are NOT PERMITTED to remove the link back to us.

PAID ACCOUNTS
Paying accounts are free to remove the link back to us. But, if you would like to include it, we would be very greatful.

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Yes!

Through our advanced integration system you can use a Best Contact Form to integrate with one of your existing forms. You will need some programming experience to set this up. Discover more about the process.

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Most contact form systems that website owners already have simply send an email of the filled out form. Ours does that, while giving you the added ability to:

• Archive every form submission
• Which keywords did the visitor use to arrive at your site
• Which search engine did they use
• Where is the visitor located
• Which keywords are actually converting to sales
• Search form submissions
• Export data to CSV
• SPAM protection

We feel that these features set us apart from a standard contact form.

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YES!
We have created a new way to integrate your existing forms with our system. If you have a form on your website that works just fine, be it a contact form or a shopping cart registration form, and you would love to know what keywords, search engines, & geographical data the user used when filling out the form, then this is for you!

The new method of integration works as follows:

1. You place a small bit of javascript code ANYWHERE on the page that your form resides on.
2. There is no need to modify your form’s code at all.
3. When a user fills out your form, everything functions as usual, except behind the scenes a COPY of all the data is sent to our servers where we archive it in your account, email you the results, and attach the TRACKING INFORMATION.
4. The regular form is submitted just as before with no interference on our end.

There is no need to BUILD the form in our system, or alter anything. This is for people who want to keep their forms working as usual but wish to ENHANCE the data with tracking information. This is a perfect example for people who use shopping cart systems that don’t allow modification of the form code, or don’t want to risk modifying their forms.

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Make sure that you have your form's TRACKING CODE on every page of your website. This is the code that will log the keywords & referrers if any are submitted. Also, it is possible that your visitors are blocking this data by using a browser that does not submit referrer information.

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The keyword data relies on the visitors web browser to pass the referring information. Many web browsers pass this information but it is NOT 100% reliable. This does not mean that if the browser does not pass the referrer, that you will see incorrect keywords, rather the keyword data will simply be blank. If you are using PPC you can increase the accuracy of keyword data by passing in the additional variable bc_keys=Your Keywords Here.

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Nope. All the form processing is handled by OUR servers. So there is no complicated code to configure, and no database software requirements.

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A CAPTCHA stands for (Completely Automated Public Turing test to tell Computers and Humans Apart. In our implementation, we show your website visitors a graphic that has some text in it ("home","good","food", etc.). A human can easily read this text and enter the letters, thus verifying they are a person.

However, computers have a very difficult time reading text in a graphic. Most SPAM on the Internet results from a computer program someone wrote to deliver large quantities of SPAM as fast as possible. These programs will have a hard time figuring out what CAPTCHA we showed them and will therefore not be validated.

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Yes.

If the default text color for the SPAM protection does not fit with the theme of your website, you can change the color by looking at your form code and finding the line that reads: <img src="//www.bestcontactform.com/captcha.php?color=blue" alt="" align="absmiddle" >

1. Notice the part that says ?color=blue
2. Change the color after the = to the color of your choice. So, if you would like to change the text to white make it say ?color=white

You can choose from these colors:

• color=white
• color=black
• color=red
• color=green
• color=blue
• color=maroon
• color=teal

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Yes.

Our default CAPTCHA just shows familar words, which is suitable for most small to medium sized websites. However, for very large websites where SPAM is a major issue, you can use our complex CAPTCHA by doing the following:

1. Click the Advanced Tab for your form.
2. Change the Captcha Type to the style you would like.
3. Click Save

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Yes, if you use our plugin. WordPress seems to rewrite code when pasted into a posting. So, we have written a plugin to ease the integration with WordPress. For more information and to download the plugin visit here.